The DACK Outdoors Terms and Conditions

Last Updated: May 8th, 2023

1. Your Acceptance

Welcome to the Terms and Conditions for the DACK Outdoors website, www. dackoutdoors.com. This is an agreement (“Agreement”) between Crabtree Enterprises, LLC d/b/a DACK Outdoors (“Crabtree Enterprises"), the owner and operator of the DACK Outdoors website (the “Site”) and you (“you”, “your” or “user(s)”), a user of the Site.  

Throughout this Agreement, the words “Crabtree Enterprises,” “us,” “we,” and “our,” refer to Crabtree Enterprises, LLC d/b/a DACK Outdoors as is appropriate in the context of the use of the words.    

By clicking “I agree” or accessing the Site you agree to be bound by this Agreement and our Privacy Policy. We may amend this Agreement at any time and may notify you if we do so. Please be aware that there are ARBITRATION AND CLASS ACTION PROVISIONS contained in this Agreement.

2. Information Submission

Portions of the Site may allow you to submit information to us. You must fully complete the information submission process by providing us with your current, complete, truthful, and accurate information as prompted by the applicable form. 

3. Content Disclaimer

Crabtree Enterprises does not make any representations of warranties with respect to any product or service sold on this Site or otherwise. You agree to the use of this Site at your own risk. Likewise, you agree that supplies and products purchased through this Site can cause harm; thus, you assume the risk associated with that harm and grant Crabtree Enterprises a full liability release with respect to your usage of this Site, the products purchased on this Site, and the use of such products by you. Crabtree Enterprises disclaims all implied warranties, including and not limited to implied warranties of merchantability and fitness for a particular reason.  You agree that the Crabtree Content (defined in Section 4 herein) may be inaccurate, unsubstantiated, cause irreparable harm to your devices used for accessing this Site, or possibly even incorrect. You agree to release us from any liability that we may incur for making available any Crabtree Content. You further release us from any claims of damages that could arise from the use of the Site, including, but not limited to, indirect, direct incidental, punitive, and consequential damages.  

4. Ownership

The Site and any related services provided are owned and operated by Crabtree Enterprises including all text, data, graphics, photographs, images, audio, video, trademarks, service marks, trade names and other information, visual or other digital material, software (including source and object codes) and all other content or any description available on the Site or available via a link from Site to a page created by Crabtree Enterprises on another website (collectively, the " Crabtree Content"). The Crabtree Content is the sole property of Crabtree and/or its licensors. All Crabtree Content is protected by US and international copyright, trademark, service marks, patents, trade secrets and other proprietary rights and laws. Use of the Crabtree Content for any purpose not expressly permitted in this Agreement or otherwise consented to by Crabtree is prohibited. You may not otherwise copy, reproduce, perform, distribute, display, or create derivative works of the Crabtree Content.  

5. Privacy

Please read Crabtree Enterprises’ Privacy Policy for more information regarding our collection and use of your information. The Crabtree Enterprises Privacy Policy is integrated into this Agreement, by reference and you must agree to all provisions of the Crabtree Enterprises Privacy Policy before using our Site. You may not be required to create a user account when you use our Site; however, we may collect information from you when you submit an inquiry or comment through the Site.

6. Site Availability and Modification

Although we attempt to provide continuous Site availability to you, we do not guarantee that the Site will always be available, work, or be accessible at any particular time. We reserve the right to alter, modify, update, or remove our Site at any time. We may conduct such modifications to our Site for security reasons, intellectual property, legal reasons, or various other reasons at our discretion; however, nothing in this section obligates us to take measures to update the Site for security, legal, or other reasons.

7. Third Party Links

The Site may contain links to third party websites that are not owned or controlled by Crabtree Enterprises. Crabtree Enterprises has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. In addition, Crabtree Enterprises will not and cannot censor or edit the content of any third-party site. By using the Site, you expressly relieve Crabtree Enterprises from any and all liability arising from your use of any third-party website.

8. Your Conduct While Using the Site

When accessing or using our Site, you are solely responsible for your actions and you agree to abide by the following rules of conduct:

• You will not copy, distribute or disclose any part of the Site in any medium, including without limitation by any automated or non-automated “scraping”;

• You will not attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Site;

• You will not use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access the Site or to extract or export data collected through the Site;

• You will not take any action that imposes, or may impose at our sole discretion, an unreasonable or disproportionately large load on our infrastructure; 

• You agree not to use the Site to stalk, harass, bully or harm another individual;

• You agree that you will not hold Crabtree Enterprises responsible for your use of the Site;

• You agree not to violate any requirements, procedures, policies or regulations of networks connected to Crabtree Enterprises;

• You agree not to interfere with or disrupt the Site;

• You agree to not violate any US federal laws, state laws, or local laws while using the Site; and

• You agree not to use the Site in any way that is: misleading, unlawful, defamatory, obscene, invasive, threatening, or harassing.

If you are discovered to be undertaking any of the aforementioned actions your privileges to use our Site may at our discretion be terminated or suspended.  Generally, we will provide an explanation for any suspension or termination of your use of any of our Site, but Crabtree Enterprises reserves the right to suspend or terminate your access at any time without notice or explanation. 

9. User Content

A user’s ability to submit or transmit any information through the Site, including but not limited to text, information, photos, images or any other information will be referred to as “User Content” throughout this Agreement. All User Content you submit to the Site is owned by you.  When you submit any User Content to us, you grant Crabtree Enterprises, its partners, affiliates, users, representatives and assigns a non-exclusive, limited, fully paid, royalty-free, irrevocable, world-wide, universal, transferable, assignable license to display, distribute, store, broadcast, transmit, reproduce, modify, prepare derivative works, or use and reuse, all or any part of your User Content. Please be aware that we are not required to host, display, migrate, or distribute any of your User Content and we may refuse to accept or transmit any User Content. You agree that you are solely responsible for any User Content submitted and you release us from any liability associated with any User Content submitted. You understand that we cannot guarantee the absolute safety and security of any such User Content. Any User Content found to be in violation of this Agreement or that we determine to be harmful to the Site may be modified, edited, or removed at our discretion. Crabtree does not endorse and may not verify, monitor, or restrict any of its users or any User Content submitted.  You agree that any User Content or any other information may be inaccurate, unsubstantiated or possibly even incorrect.  

10. Limitation of Liability; Representations and Warranties

USE OF THIS SITE INCLUDING ANY CRABTREE CONTENT, IS AT YOUR EXCLUSIVE RISK, AND THE RISK OF INJURY FROM THE FOREGOING RESTS EXCLUSIVELY WITH YOU. THE SITE INCLUDING ANY CRABTREE CONTENT ARE PROVIDED "AS IS", “AS AVAILBLE’, “WITH ALL FAULTS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.  SPECIFICALLY, CRABTREE ENTERPRISES DOES NOT MAKE ANY WARRANTY AS TO THE RELIABILITY, ACCURACY, TIMELINESS, USEFULNESS, ADEQUACY OR SUITABILITY OF ANY CRABTREE CONTENT. CRABTREE ENTERPRISES DOES NOT WARRANT THAT THE SITE AND ANY CRABTREE CONTENT WILL BE: (1) UNINTERRUPTED OR ERROR FREE; (2) FREE FROM DEFECTS OR ERRORS; OR (3) FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE (INCLUDING OUR OFFICERS, DIRECTORS, AGENTS, AFFILIATES AND EMPLOYEES) ARE NOT LIABLE, AND YOU AGREE NOT TO HOLD US RESPONSIBLE, FOR ANY DAMAGES OR LOSSES (INCLUDING, BUT NOT LIMITED TO, LOSS OF MONEY, GOODWILL OR REPUTATION, OR OTHER INTANGIBLE LOSSES OR ANY SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES) RESULTING DIRECTLY OR INDIRECTLY FROM YOUR USE OF THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CRABTREE ENTERPRISES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF WARRANTIES OR EXCLUSION OF DAMAGES, SO SUCH DISCLAIMERS AND EXCLUSIONS MAY NOT APPLY TO YOU.  IN THE EVENT THAT YOUR JURISDICTION DOES NOT ALLOW US TO EXCLUDE ALL LIABILITY, YOU AGREE THAT OUR TOTAL LIABLITY TO YOU WILL NOT EXCEED $100 USD.  THIS LIMITATION OF LIABILITY DOES NOT APPLY TO NEW JERSEY USERS, OUR LIABILITY TO NEW JERSEY USERS IS THE MINIMUM AMOUNT REQUIRED UNDER NEW JERSEY STATE LAW. SPECIFICALLY, IN THOSE JURISDICTIONS NOT ALLOWED, WE DO NOT DISCLAIM LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY CRABTREE ENTERPRISES’ NEGLIGENCE OR THAT OF ANY OF ITS OFFICERS, EMPLOYEES OR AGENTS; (B) FRAUDULENT MISREPRESENTATION; OR (C) ANY LIABILITY WHICH IT IS NOT LAWFUL TO EXCLUDE EITHER NOW OR IN THE FUTURE.

11. Release

IF YOU ARE A RESIDENT OF A JURISDICTION THAT REQUIRES A SPECIFIC STATEMENT REGARDING RELEASE THEN THE FOLLOWING APPLIES.  FOR EXAMPLE, CALIFORNIA RESIDENTS MUST, AS A CONDITION OF THIS AGREEMENT, WAIVE THE APPLICABILITY OF CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES, “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR."  YOU HEREBY WAIVE THIS SECTION OF THE CALIFORNIA CIVIL CODE. YOU HEREBY WAIVE ANY SIMILAR PROVISION IN LAW, REGULATION, OR CODE THAT HAS THE SAME INTENT OR EFFECT AS THE AFOREMENTIONED RELEASE.  YOU RELEASE US FROM ANY LIABILITY RELATING TO OUR SITE OR CRABTREE CONTENT, AND YOU RELEASE US, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AND AGENTS FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE AGAINST US. THIS RELEASE DOES NOT APPLY TO NEW JERSEY USERS.

12. Indemnity

You agree to defend, indemnify and hold harmless Crabtree Enterprises, its officers, directors, employees, affiliates, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: 

• your use of any Crabtree Enterprises’ Content; 

• your violation of any term of this Agreement; and

• your use of the DACK Outdoors Site.

This defense and indemnification obligation will survive this Agreement. You also agree that you have a duty to defend us against such claims and we may require you to pay for an attorney(s) of our choice in such cases. You agree that this indemnity extends to requiring you to pay for our reasonable attorneys’ fees, court costs, and disbursements.  In the event of a claim such as one described in this paragraph, we may elect to settle with the party/parties making the claim and you shall be liable for the damages as though we had proceeded with a trial.

13. Copyrights

We take copyright infringement very seriously, if you live within the US or own any copyrighted material within the US and believe that your copyright has been infringed, please send us a message which contains:

• Your name.

• The name of the party whose copyright has been infringed, if different from your name.

• The name and description of the work that is being infringed.

• The location on our website of the infringing copy.

• A statement that you have a good faith belief that use of the copyrighted work described above is not authorized by the copyright owner (or by a third party who is legally entitled to do so on behalf of the copyright owner) and is not otherwise permitted by law.

• A statement that you swear, under penalty of perjury, that the information contained in this notification is accurate and that you are the copyright owner or have an exclusive right in law to bring infringement proceedings with respect to its use.

You must sign this notification and send it to our Copyright Agent: Copyright Agent of Crabtree Enterprises, sales@dackoutdoors.com. 

14. Choice of Law

This Agreement shall be governed by the laws in force in the State of Missouri. The offer and acceptance of this contract is deemed to have occurred in the State of Missouri.

15. Forum

By using this Site, you agree that: (1) any claim, dispute, or controversy you may have against us, Crabtree Enterprises or the Site arising out of, relating to, or connected in any way with this Agreement or any products purchased shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) and conducted before a single arbitrator pursuant to the applicable Consumer Rules and Procedures established by AAA (“Rules and Procedures”); (2) the claim or dispute must be brought within one (1) year of the first date of the event giving rise to such action (does not apply to New Jersey users) and the arbitration shall be held in Daviess County, MO, or at such other location as may be mutually agreed upon by you and Crabtree Enterprises; (3) the arbitrator shall apply Missouri law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized at law; (4) there shall be no authority for any claims to be arbitrated on a class or representative basis; arbitration can decide only your and/or Crabtree Enterprises ’ individual claims; and the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated (this does not apply to New Jersey users); (5) both parties will bear their own costs of representation and filing for the dispute; (6) where possible and allowed for under the AAA Rules and Procedures both parties shall be entitled to appear electronically or telephonically for all proceedings; and (7) with the exception of subpart (4) above, if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the Rules and Procedures established by AAA, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, subpart (4) is found to be invalid, unenforceable or illegal, then the entirety of this Arbitration Provision shall be null and void, and neither you nor Crabtree Enterprises shall be entitled to arbitrate their dispute. For more information on AAA and its Rules and Procedures, users may visit the AAA website at http://www.adr.org.  In the event that any portion of this arbitration provision is found to be unenforceable or void, both parties agree to settle any disputes arising out of this Agreement in a court of competent jurisdiction located in Daviess County, MO.

16. Class Action Waiver

You and Crabtree Enterprises agree that any proceedings to resolve or litigate any dispute whether through a court of law or arbitration shall be solely conducted on an individual basis. You agree that you will not seek to have any dispute heard as a class action, representative action, collective action, or private attorney general action.

17. Severability

In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.

If two or more provisions of this Agreement or any other agreement you may have with Crabtree Enterprises are deemed to conflict with each other’s operation, you agree that Crabtree Enterprises shall have the sole right to elect which provision remains in force.  

18. Non-Waiver

We reserve all rights permitted to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.

19. Survival

All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. You agree that we are not required to provide you with access to our Site and may terminate our Site or your access to the Site at any time and for any reason.

20. Age

All users who access the Site must be 18 years of age or older.  You must be at least 18 years of age to purchase any item from DACK Outdoors. You must be of legal age to own any items ordered. You must be at least 21 years of age if purchasing a hand gun or ATF-defined “OTHER” firearm (including, but not limited to, frames, pistol-grip shotguns, and stripped receivers) OR ammunition or ammunition components for use in handguns. We may request a copy of your state identification before shipping your order. 

21.  User Responsibility

We may request a copy of your state identification before shipping your order. Users are responsible for checking all local laws before ordering or using any item from us. Users are responsible for complying with all firearms laws in their area. Users are to notify us immediately should you have any concerns about the legality of any product you have ordered. Any customer making a purchase through us agrees to follow all manufacture safety instructions and to only use the product(s) in a safe manner in an approved area for a legal purpose. Users assume all responsibility for the legality of a specific item when you purchase it. Users must provide a valid contact phone number with any order placed. We may contact you at the provided phone number before processing any order. Users are responsible for payment for all orders placed through this online system. If you are not sure if you want something please do not order it. When placing an order with us, user understands that their payment method will be charged at the time the order is placed. When making a purchase from us, Users agree they are not prohibited by Federal or State law, or local ordinance, from receiving firearms or ammunition, or ammunition components, of any kind. Users agree they are the actual transferee/buyer of the firearm(s) being purchased. Users agree they are not a fugitive from justice. Users agree they are not an alien illegally in the United States. Users agree they have never renounced United States citizenship. Users agree they are not currently on Federal NICS or State agency DELAY/DENIED status regarding your most recent attempt to purchase a firearm. Users agree they have not been convicted in any court of a felony, or any other crime, for which the judge could have imprisoned you for more than one year. Users agree they are not under indictment for a felony, or any other crime that a judge could imprison them for. Users agree they have not been convicted in any court of a misdemeanor crime of domestic violence. Users agree they are not subject to a court order restraining you from stalking, harassing, or threatening anyone. Users agree they have not been discharged from the Armed Forces under dishonorable conditions. Users agree they have never been adjudicated mentally defective or have not been committed to a mental institution. Users agree they are not an unlawful user of, or addicted to, marijuana or any depressant, stimulant, narcotic drug, or any other controlled substance. Users understand that cleaning, handling, or discharging firearms, ammunition or ammunition components may cause exposure to lead and they hold us harmless and assume all responsibility for any lead exposure.

22.  In Stock Definition 

When an item shows as ‘In Stock’ on our website, it means that there is a quantity of at least one item available in either our on-site inventory, through one of our fulfillment partners, or one of our suppliers indicate they have it. By shopping with us or placing an order on the Site, users understand that an In Stock item will either be filled with our on-site inventory, through one of our fulfillment partners, or it will be procured via one of our suppliers as long as there are no inventory discrepancies. You understand that our online inventory may appear as In Stock when such inventory is not in stock due to real-time discrepancies between our online inventory database and our suppliers’ online database. 

23.  Used Firearms

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available.

24.  Order Fulfillment, Description Errors, Availability

Orders are filled on a first funded order basis. If an entire order cannot be filled, we will cancel and refund it in full back to the payment method on file. If part of an order's items cannot be filled but other items can be filled, we will fill the available items for processing and then cancel and refund the items that cannot be filled back to the payment method on file. At our discretion, we may offer backorder and/or replacement service on orders. Occasionally an item may appear on the Site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our Site are complete, error-free, reliable, or current. We stream live prices from several different distributors. Due to availably and price changes between these different distributors all sale prices are final. Price adjustments are not eligible on any order that has been placed and we cannot issue a raincheck for sale priced items. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. We also reserve the right to refuse any order where a nonvalid coupon code is used. In the event that we cancel an order we will refund your money or issue a gift card. If the order is mistakenly shipped, we may advise the user to return the item in an unopened condition and we will refund the user. By placing an order, the user agrees that the seller will be the final arbiter of any discrepancies.

25.  Shipping

Most individual firearms and accessories ship for $9.99 to $29.99. This excludes firearms shipping to Alaska and Hawaii. Whenever possible, we will combine shipping. Certain firearms and accessories can be drop shipped from various warehouses, causing the shipping rates to increase or vary. Any firearm or accessory shipped from another warehouse can incur additional shipping cost. Shipping insurance can be offered and is optional upon request. We are not responsible for uninsured items lost or damaged in transit. If shipping insurance is chosen during checkout, we are only responsible for lost or damaged items in transit. If you would like to review the total shipping charges for your order this can be viewed in in the cart prior to checkout. All shipping and handling charges cover the cost of standard shipping. All non-firearm orders are expected to ship within 30 days upon receipt of full payment. All firearm orders are expected to ship within 30 days upon receipt of full payment and a valid Federal Firearms License (FFL). We offer shipping to addresses within the United States only. The cost to ship to Alaska and Hawaii varies by item, shipment, and shipping option. Shipping method and rates to Alaska and Hawaii will vary. We will not ship to any international destinations including Puerto Rico. If we have any reason to believe an order may be fraudulent, we reserve the right to hold the order for validation or cancel and refund the order per our cancellation terms. Some orders may not be able to ship to P.O. boxes. If we are unable to ship an order to a P.O. box, it is up to the customer to provide a physical address for us to ship to upon our request, which we will send via email or by calling the customer. 

26. Firearms Shipping

We will only ship firearms to individuals or agencies with a valid FFL. The list on www.dackoutdoors.com is there to provide you with a convenient way to see what local FFL dealers are in your area. In some instances, we may choose not to ship firearms to certain dealers. Customers may use local dealers that are not on the list by contacting us through the Help Desk or emailing us at ffl@dackoutdoors.com. We have no affiliation with any FFL’s on the list. Be aware that it is customary for your local dealer to charge a transfer fee at the time you pick up your purchase. These transfer fees can vary by region and dealer. Transfer fees are strictly between you and your local dealer. Certain dealers also apply sales tax. Please check with your local dealer concerning their policies. The actual transfer of the firearm, transfer fees and sale tax will be between you and your FFL dealer. We do not guarantee information provided by any other FFL dealers or their websites. We only collect sales tax if you reside in the state of Missouri. Customers are responsible for contacting the transferring FFL to get approval for the transfer prior to placing an order with us. It is also your responsibility to contact the FFL and have them send a copy of their FFL to us via email at ffl@dackoutdoors.com. It is your responsibility to ensure that a firearm you are transferring is legal to own in your state. Additional shipping cost can apply to orders that experience shipping issues with the FFL Dealer you choose.

27. Risk of Loss

All items purchased from us are made pursuant to a shipment contract. The risk of loss and title of such items pass to you upon our delivery to the carrier.  

28.  State and Local Regulations

All firearms, magazines, receivers, and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines, and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. It is your responsibility to ensure that a firearm is legal to own in your state.

29.  Warranty

All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special-order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special-order items.

30. Assignment

You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion.

31. Amendments

We may amend this Agreement from time to time. When we amend this Agreement, we will update this page and indicate the date that it was last modified or we may email you. You may refuse to agree to the amendments, but if you do, you must immediately cease using our Site. 

32. Electronic Communications

The communications between you and Crabtree Enterprises use electronic means, whether you visit the Site or send Crabtree Enterprises e-mails, or whether Crabtree Enterprises posts notices on the Site or communicates with you via e-mail. For contractual purposes, you (1) consent to receive communications from Crabtree Enterprises in an electronic form (likely from a @dackoutdoors.com address); and (2) agree that all terms, conditions, agreements, notices, disclosures, and other communications that Crabtree Enterprises provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.

33. Secure Transmission 

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between the Site and a visitor's Web browser. This link ensures that all data passed between the Site and the browser remains private and secure.

34. Consumer Data Privacy

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection. The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

35.  Order Cancellation Policy 

Please see our Cancellation Policy page here. By placing an order on this site with us, you agree to our full order Cancellation Policy found here. 

You acknowledge and agree that we invest time and incur real costs at the time you place an order and during the preparation of every order that is placed on our site, even before the order ships. 

You acknowledge and agree to be responsible for paying a 5% Order Cancellation Fee if your order is canceled at your request for any reason. Unfortunately, this is necessary in order for us to keep our low prices.

Orders can only be canceled before they enter a processing status. Orders may be placed on items that are not yet In Stock (as defined in the Terms and Conditions). Should any part of such order not be filled pursuant to your order request, you will be notified of the item(s) unavailability and refunded the amount for each item that is unavailable via the original payment method. The remainder of the order will be processed, and your order shipped to you. Your credit card will be charged for the order total at the moment of initiating an order, not upon shipment of the order. Any refund pursuant to an unavailable item in an order may take several days to process. You understand that Crabtree Enterprises makes no warranty with respect to the timing of refunds as we do not control payment processors, credit card companies, and similar institutions. Delays in refunds are natural and to be expected from time-to-time. 

To request a cancellation, you can contact us using the chat widget on our website or email us at: support@dackoutdoors.com

36. Return Policy

Please see our Return Policy page here. If we have made an error with an order or have exceeded the shipping timeline that was provided at the time the order was placed, the refund can be issued via DACK Outdoors store credit or back to the payment method on file.

37. Cookies and Tracking

We use Cookies to track your use of the Site.  Please see our Cookies page here.  

38. Privacy Policy 

Please see our Privacy Policy page here.  

39. Customer Service

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our website or by emailing support@dackoutdoors.com. Our Customer Support is open Monday - Friday and is closed for weekends and holidays. If you submit a cancellation request while our Customer Support is open, we will make every effort to respond within 24 hours. If you submit your cancellation request while Customer Support is closed, we will make every effort to respond on the next day we are open. Please note that if you submit a cancellation request, there is no guarantee that your order will not go into processing before we are able to view and respond to your request. 

40. California Users

Pursuant to California Civil Code Section 1789.3, any questions about pricing, complaints, or inquiries about Crabtree Enterprises must be sent to our agent for notice to: sales@dackoutdoors.com.

Lastly, California users are also entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

41. Chargeback Policy

All references to a “chargeback” refer to a reversal of a credit/debit card charge placed on www.dackoutdoors.com. There is no reason for a chargeback to ever be filed. If a credit is due under the guidelines of our Terms and Conditions, then simply contact us and we will gladly issue one. Unnecessary chargebacks are theft and will be treated as such. If you feel that your credit/debit card was used fraudulently on www.dackoutdoors.com, please contact us at support@dackoutdoors.com for a prompt resolution.

YOU AGREE THAT YOU WILL NOT CHARGEBACK ANY AMOUNTS CHARGED TO YOUR CREDIT/DEBIT CARD ON THIS SITE. IF YOU CHARGEBACK A CREDIT/DEBIT CARD CHARGE FOR A PAYMENT INITIATED BY YOU, YOU AGREE THAT WE MAY RECOVER THE AMOUNT OF THE CHARGEBACK IN ADDITION TO A $50 FEE BY ANY LEGAL  MEANS DEEMED NECESSARY, INCLUDING BUT NOT LIMITED TO RECHARGING YOUR CREDIT/DEBIT CARD OR HAVING THE AMOUNT RECOVERED BY A COLLECTION AGENCY.